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  • We have lived in Vegas for over 20 years and we do staycations all the time. I can say this is not a hotel I would recommend. The mall is great, great stores and food. The atmosphere is a very fun. The service left quite a bit to be desired though. Day 1, no in room refrigerator and when I went to the ice machine on our floor, it was out of ice. I called the front desk to see if someone could bring up a bucket of ice. The reply? "Well, they will charge you because you could just take the elevator to another floor." Maybe I've just been here too long and take customer service for granted but that seems just crazy to me. Day 2, we woke up (a little rough around the edges) and started to look around for a coffee maker....none? Wow! We call the front desk and get a similar response, basically "no." Even a Holiday Inn comes with a coffee maker, sheesh. We look up room service for coffee, $9.00 for half a pot, not out of the ordinary for room service. They bring the coffee and it's $17.00. There is a 19% service fee and a $5.00 per order fee. I'm all about charging what you can but the actual cost should be more prominent than a 3 point font at the bottom of the page. This just seems akin to selling cheap airline tickets and charging me $25.00 to bring a suitcase. If you have to hide your charges, then you should probably rethink your business model or expect to be short lived.
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