I may be the first person not to understand the appeal of Big Mama's. It's possible that they haven't gotten everything streamlined yet to handle a big crowd but service was very slow. The first time I went there, it took over 15 minutes just for the server to come around to take the order, by which time, I changed my mind as I was running out of time. I had more time the second time so I stayed and actually had breakfast. That wasn't really fast either. It took half an hour to get the bacon and eggs, and the cook forgot to add the home fries. He wasn't wearing a hat and was sweating into the griddle. He even joked about it. Also, I noticed that if the cook makes a mistake, he'll set the food item aside until someone orders that and then he'll just reheat it. Not very professional.