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| - Wow. I have no idea how this place stays in business after our experience tonight and all the reviews on Yelp here that I have just read.
Having not read the reviews prior to going (which is highly unusual), it was my brilliant idea to ask some friends to join us at this Chili's location. I had been to one once in Michigan many moons ago and it was pretty good so I wanted to hit this place up to see what it had to offer. OK, even I can make foodie mistakes. :(
We walked in and our friends had already grabbed a table. It took 15 minutes at least for me to order a drink, a lime margarita. My friend across the table from me had asked me if I had read the reviews about this restaurant. I shook my head. She advised that out of approximately 18 reviews on another review site, 17 were bad. Oh no, I thought to myself but opted to hope for the best. At least the company we keep is good!
I asked the waitress what was good to eat here. She told me to stay away from the tacos, that she gets a lot of complaints on those. She pointed out maybe 6 things that she felt were satisfactory and I opted to go for one of them - the $25 ribeye steak that came with mashed potatoes, veg and a piece of garlic toast. I ordered the steak RARE, same as always. The food took awhile but it was just an observation, we were in no real rush. My marg was pretty good so I kept busy enjoying that. It was cold and frosty and the mug size was pretty good for $7.
My meal finally came out and I could just tell that the meat was going to be overcooked. I guess the look on my face said it all and I was asked to cut into my steak to check for doneness. Yep, it was cooked well-done! Grrrr! ????? How could this happen! The server scooped it up right away knowing I had asked for a rare steak so now I got to watch all my friends eat their food! Lovely! Other things ordered by friends were fajitas, ribs and a steak sandwich. No serious gripes about those.
When my meal came out I thought it had to be a joke from the kitchen staff. Now my meat was so raw, it looked like it had just come out of the package except for a couple of light grill marks on the surface! I just did not want to deal with it so I kept it, took it home later so I could cook it myself. My friend kept remarking how gross it looked. The server at this point whether she really cared or not, I have no idea but she advised that she was removing the steak from the bill. Ahhhh - ya, do ya think?! The manager had come over twice and apologized but really, what could be done to make things any better? OK, maybe a bottle of wine but that did not happen.
I will never, ever come here again nor recommend to anyone. A Tex-Mex restaurant that cannot even cook a steak? C'mon.
I would have given it 1 star but the margarita I had saved it and made it a humble 2 star experience.
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