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| - First Class Moving DISASTER
In order to not be scammed, please look at the "not recommended reviews" on their other Yelp page as well as the BBB, they have claims and bad reviews there, with the exact same nightmare as ours.
We moved in May 2014, had them store our items in alleged climate controlled units and they moved us into a house in August 2014. Please know their storage units are not accessible to you, the owner.
First, Chris came and gave an estimate and references to call, which we did. It must be relatives/friends of theirs, because they were very good references w/no problems. We were moving from a 5000sq foot home and Chris estimated everything to be moved. We donated a 14 ft truckload of furniture & clothes before our move. Still, our estimate was 7 hours, one truckload and $1000 OVER the in home estimate.
We spoke w/Chris about inventorying our items for storage, wiling to pay the extra cost. He said it would take a lot more time and that our things would never be with anyone else's, so he didn't recommend it. More on that below.
They showed up late on move out day in a small Budget rental truck. They left at one point during the move, and didn't come back for hours, after we called them several times asking where they were. They claimed one mover had sprained his ankle and they had to get other movers. In actuality they were off doing another job.
They did not wrap items, like our $1400 white mattress and literally just shoved it onto a dirty truck. They assured us all items would be wrapped once at the storage.
Then the bill came for the 1st month of storage, & was much higher than agreed upon. Chris claims he "miscalculated" the amount of storage we'd need, so he'd charged more. At this point they have our things, and we have no choice but to pay.
Move in day, the real disaster begins. They show up w/a small truck & begin running through the house, talking about how they have another job to get to. They were literally throwing things and running into each other. We had friends over helping and professionals doing remodeling. They were shocked at the chaos and lack of care with our items.
Boxes started coming in that were discolored and looked wet. Upon opening them, they had candles in them, melted down to nubs. We can only imagine how hot it got in the "climate controlled -air conditioned" storage unit to melt the candles into puddles that soaked the surrounding boxes.
Next comes our previously white, king sized pillow top mattress. Never wrapped, brown dirt soaking up the sides, bugs & grass, 3 sets of black, greasy handprints on the sides. One man decides to wrangle it himself, and right in front of us, drags it on the pavement, tearing it. He tells us to get an estimate.
2nd small truck arrives and begins unloading SOMEONE ELSE'S ITEMS. Boxes and furniture. We're horrified, as Chris guaranteed our things would never be with someone else's. Half the truck was full of other people's items. So they have to leave again, to get our things. The storage unit is 7 miles from our house and they were gone for 3 hours. We start calling and they said they "had a lot to do". When they finally came back at 8:30pm, the head mover was completely soaked. Clearly they'd been doing another job again, the one the crew kept referencing that morning.
At 8:45pm, he walked in w/our dining room table, broken in half, assuring that Chris already knew and "it would be taken care of". We just needed to get estimates & they would handle it.
As they left w/payment in hand, the head mover drops the bomb that they actually hadn't brought everything. There was a bedroom set & 2 other beds still in storage.($3000 dollars worth of furniture) He said he'd bring them the next morning. Of course we never heard from him. 6 calls to Chris & 3 days later, we finally got the rest of our furniture.
As damages were discovered,Chris kept saying to get estimates. Per the contract, repair/replacement estimates must be submitted w/in 30 days. We complied. 9 weeks and at least 20 phone calls later (most unanswered, as they do indeed dodge phone calls. If you call from a different number they do pick up) we received $120.00, stating we hadn't opted for the extra insurance. They paid $.60 per pound per article. It's critical to note, if you opt for extra insurance, there's a $500 deductible. They've basically insured themselves to treat your items w/no care whatsoever. Also, what's this game Chris continually plays w/having customers "obtain estimates"? Obviously an attempt to hold off paying their debts. When questioned about replacing the candles, another 4 calls & a week later, a check arrived to cover the candles. They're not doing anything about the mattress nor making the $350 dining table repair, whole.
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