I booked a ticket for my niece and everything was smooth. I had no problems getting all the information online and getting the tickets printed out. The bus was there at the time I expected it. We hung out by the outlet mall an hour before the departure and made it 10 mins before the bus left since the mall is just 5 minutes away. I would have given this a 5 star rating have I not seen the conductor asking my niece about her age in a funny way. I know Asians may look younger than our actual age but it is very unethical to be asking her if she really was over 18. He sounded flirty in a way and that was really disgusting. I am so glad that I decided to walk back and check on my niece to make sure she was seated okay inside the bus even though she's already 20 years old. my niece got to California okay.