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  • So, I was one of the first 100 people in line for this joint. That means that I won a free burger a week for a year. A pretty good deal for waiting outside overnight. Unfortunately, each time I go to this place, there is one more thing to complain about. The first time we went was great! The burger tasted good, although that may have been because of staying up all night with only small snacks to munch on periodically. Regardless! Our order was taken, the staff was friendly, and we received our food promptly and hot. The second time, we got our food a little bit slower. I ended up upgrading my free burger to the Salmon burger. I did not care for it. At all. It wasn't cooked badly, it just had a weird combination of ingredients. Capers and teriyaki sauce do NOT go together. Plus, the fish was abnormally fishy. Also, the milkshake we ordered took an unnecessary amount of time to get to our table. My boyfriend had to go up and ask for it and he was the one who ended up bringing it back. Tonight was the most recent time we visited Ribs & Burgers. We arrived slightly later than we wanted to and got there at 8:30, which should be fine considering they close at 9. Well, it was a problem. They refused to serve us despite the restaurant being full of individuals eating their meals. Apparently, closing at 9 means they stop serving people at 8:30, which is ridiculous for a restaurant. We traveled all the way to Downtown Summerlin just to eat at Ribs & Burgers and ended up leaving empty handed. Very unprofessional. Obviously, we'll be back because of our free burger card, but I probably wouldn't be back here except on occasion for the milkshakes. Can't pass up a milkshake. UPDATE: Been back a few more times and service is getting progressively better. A friend of mine works here and said they had some communication problems at the beginning but they're getting better each day. I think he's right because my food has been getting to me a lot faster and a waitress I had the other day was very prompt. Moving my stars up from 2 to 3. Let's hope they had a bad case of New Restaurant Blues and they keep improving from here on out.
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