I always do my taxes myself but since I knew we were going to pay this year I decided to try this service 1. I had a coupon 2. It was local . I paid over 200.00 for a pretty easy return and was told I would receive my payment coupons in the mail. I finally had to go and get them on the 24th of March almost 2 weeks from my original date. As I was checking the numbers I realized Mr. Williams had forgot to input an amount ( it was to my advantage) I called and asked what should be done. He told me to minus the amount and send it in and that it should be ok, and that if the IRS had an issue we would deal with it later. I am not comfortable with this and would like to send in a correct tax form. I have called 3 times so far asking to have the taxes corrected and he has yet to call me back. So basically I paid to make sure my taxes were done correctly (which they weren't ) and now I'm at this persons mercy to fix them. Please DON'T go here, they seem very lackadaisical and unprofessional.