I recently moved to Lakewood and wanted to get a trim on my hair. I won a giftcard for Crazy Mullets in a raffle basket and I've always drove past the salon on Detroit so I decided to give it a try. I made my appointment on Wednesday, they called to confirm on Thursday, and my appointment was Friday at 4 p.m.
I arrived to the salon a few minutes before 4 and the receptionist kindly told me who would be cutting my hair. I hadn't been there before so I had no idea who the person was but I figured it was the man behind me who was blow-drying a client's hair.
As the time passed by, I wondered to myself how long I'd be waiting but I was so excited to get my hair cut, I figured it'd be worth it.
At 4:30 (30 minutes past my appointment time) the receptionist very quietly calls me up to her desk and tells me that she's sorry but somehow the schedule didn't sync with the stylist's phone or something and he wasn't currently at the salon..
Um, are you kidding me? After a half hour, she just now realizes that the man who my appointment is with is not even working today?!
She said she was so sorry and asked if they could get me an appointment, which they couldn't because I worked the next day, and said, "Well, here's a $3 coupon for next time you come back if you do want to come back."
This is seriously the biggest joke of a place. I've never had the desire to write a bad review before but this was absolutely ridiculous.
I cannot believe she thought the situation would be made better with a $3 coupon. Maybe a free haircut for wasting a half hour of my life? The whole situation was handled very poorly and it shows how unprofessional the business is.
I will not recommend this shop to anyone.