rev:text
| - I typically don't write reviews but people need to know, so I'll this time!
This happened about two weeks ago on Oct. 25, 2014. I arrived a bit late at about 8:00 pm and the manager Bradley gave me my room.
The room was OK but the problem is that the toilet was clogged! Since I didn't need to use it at this time I called up the manager right away and the discussion was more like this (I'm not exaggerating):
"Hello, the I wanted to let you know that the room's toilet is clogged!
"Well we have plungers, you are welcome to come and get it"
YES CAN YOU F******* BELIEVE IT? You are going to a hotel and the manager is asking you to unclog the rooms toilet!
Nevertheless I didn't get mad, or yelled at the guy so I politely said
"Well it was clogged from before - I just arrived, so I think that you should be the one to fix it guys"
He said, "I'm very busy I have to audit some rooms, so I won't be able to come until 10 o'clock!"
Since I was leaving to go out, i said "This is OK please come to the room and fix it at 10"
I came back to the room at 12 and the toilet was still clogged! These people don't give a rat's ass about customer satisfaction and it's pretty obvious.
Second issue, was that the shower wasn't properly working.
Third (and most important for me). If you have an expensive motorcycle or car, the place doesn't feel safe at all! It does attract tons of shady looking people. When I went out of my room I saw three people (looking like if they were doing meth) around my motorcycle looking at it really close. One of them said, what year is this bike? I said it's a 2013 and then he turned to his friend and said "I told this thing should be expensive". That night I ended up having to park in a secure location...
Breakfast - that's wasn't a breakfast at any stretch... seriously just coffee and a cheap small muffin in a plastic bag.
|