After having heat pack applied to the neck muscles, the therapist starts manual therapy with the coldest ice hands I have ever dealt with. How can you gain muscle relaxation to manipulate the muscles? For their evaluation interview and exit interview questions, this company has the most non related vague questions regarding my pain and their services.
When I received my bill after insurance discount, PPTS did not list the correct payments I had paid on each visit. PPTS has bad accounting practices that ended up wasting my time in disagreeing with them for the correct amount owed and then having to research insurance total and my actual payments made.
The plus side of this PT is that the exercises they recommended for my pain had the best result over previous PT exercises at other companies.