There's only one worker and he manages the cash register as well as the food...so do expect a wait. Bagel sandwich options are not my favorite. Had the Herby turkey and they add this sun dried tomatoe spread which is so potent that it draws taste away from the cream cheese, it's like the cream cheese isn't even there. I had to scrape off the sun-dried tomatoe spread after a few bites. I also got the sesame bagel with garlic herb which wasn't bad. The hot chocolate syrup is just another version of the Hershey syrup, so nothing special there. If I do come back I'll just stick to the original bagel with plain cream cheese.