My initial contact with EFS was via email through their website. I wrote them expressing my interest in carpet installation. I figured since it was late afternoon on a Saturday I wouldn't get a reply until Monday. I was wrong. The owner replied within the hour. He told me I would be contacted by Shawn.
On Monday I received a phone call from Shawn. He was polite and knowledgable. We set up an appointment for that Friday. He was on time with samples that were exactly what we wanted.
We had received estimates from two other companies and EFS was over $2,000 less than the others for comparable carpet.
We had to order the carpet but that was not a problem as it wasn't urgent.
Shawn told me the installers would arrive between 8-9 am. At 8 am exactly the installers were at my door. They were polite and friendly. They gave me an estimated time of completion which was pretty much spot on.
After the installation was complete Shawn returned to inspect the work. We appreciate their attention to the customer.
The installation looks great. Overall we are quite happy with expert flooring solutions and wouldn't hesitate to use them again or recommend them to our family and friends.