This review concerns only the drugstore portion--although some of the cashiers in other sections could use a lesson in manners.
It's the drugstore, however, where this particular Shoppers Drug Mart really fails, thanks, mostly, to a gray-haired, moustached pharmacist with an impatient attitude and little willingness to help.
Frustrated at this man, I asked my wife what had her experience with him been like. She said he never seemed to listen to her. He's always in a rush and he just seems to want to get rid of you.
For excellent pharmacists, try the Shoppers at the Eaton Centre, or even better, from the Shoppers on Dupont and Spadina.