The chain itself is fine, it offers reasonably priced equipment that should last if you take care of it. But this location's staff could use an improvement. We went in for a price adjustment, but their policy on this required the original product (not just the receipt) despite this not being documented anywhere. The cashiers we dealt with seemed almost offended that we thought we could price match without the product (which is common in other chains). One even escalated that the manager would say the same thing without us even suggesting manager involvement. I wouldn't suggest retail staff bend over backwards, but I'd suggest not acting like you're doing people favours by opening your doors.