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| - i cannot say enough fantastic things about the ladies here. all of them! MaryBeth, Luann, Heather, Ashley. These girls turned what could have become a complete disaster into a wonderful, relaxing experience.
I'll start at the beginning, though. I made the rash decision to get my eyebrows waxed at the nail spa right outside of Belk's doors (bottom level-don't ever do this). Apparently the wax was too hot. OW. I was BRIGHT RED from eyebrow to eyebrow, kind of like a weird raccoon with little white welts, and on the day of my big 25 birthday celebration. I had scheduled a hair appointment for 3 hours later the same day at this salon, and ashamedly dashed through Belk's trying to find this place. Found it tucked in a corner after several minutes. The ladies there were extremely helpful, understanding and accommodating. Heather (the aesthetician) wasn't there when I first arrived so the ladies at the front desk offered me a cold compress to put over my face to help reduce the redness. After a short time, Heather returned and absolutely came to the rescue. She cooled me down, offered some redness relief and made the whole experience far less painful (both physically and emotionally). All of the ladies really helped me to get to the point of "laughing it off". I hung around for a while after she helped cool my face down, with a bandanna of ice around my lower forehead. Ashley then did my hair and it turned out fantastic- better than what I imagined and my hungover self didn't try to take it out for two days and it still stayed pretty. And boy does she have patience- it was a bun and I counted the bobby pins- a whopping 108 bobby pins. Finally, Luann did my makeup to hide any remaining redness from the bad waxing experience and I looked pretty dern fantastic if I do say so myself. Their whole team is phenomenal. I also went back to Heather for a real facial a couple of weeks ago and it was beyond pleasant- we talked, we laughed and my face felt pretty after weeks of finals and poor skincare regimens. She also gave some really good advice on future skincare regimens. I don't plan to go to another salon/spa for a VERY long time. Phenomenal service ladies! PHENOMENAL!
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