Brandon came out to review the furniture after i sent the photos in of the pieces I wanted to sell. I had to send the photos in twice and then I had to follow up because no one called me back. When he came out he spent maybe 10 minutes at the most at the house, said he would call me the next day with a quote. When he did not call i called and was told he was out sick, the same thing the next day. The third day he answered ,put me on hold for the longest time. When he got back on the line and gave me the quote,I made a comment that I was surprised at low the quote was . That is when he became very rude, arrogant and condescending. I did not want to sell my furniture on-line because I thought selling to J&K would be easier but I was wrong. I would prefer to give 0 stars but that is not an option.