Seems like from the reviews, they need some staff rearrangement- as I've equally had a horrible experience. Went there on a Saturday, completely empty-one guy behind the counter. Besides not being greeted he finished what he was doing and came to ring me up finally. Got a sandwich and starving I ran home. I bite into my Vito and what a surprise, but plastic everywhere inside my sandwich. Shredded, plastic. I called and freaked out a bit, that could hurt someone and is disgusting on top of it. So in light that this location made my experience dangerous, I'll never return to a JJ's again after being a long time customer.
When I called the girl that anSwered quickly handed off the phone to someone else, who couldn't find my order to void out-and I had to wait another 10 minutes starving for my refund. What a joke. Grow up and do your job.