They got there groove back and won me back over! Made an appointment the day before, arrived on time and was greeted by a friendly young woman at the counter. I love that my daughter can play while I get waxed! Waited only a few minutes then went back. Had a pleasant conversation with the woman who waxed me and she did a great job and preventing any extra pain. Great job ladies I'm glad I had a great experience. I appreciate the owner reaching out to me after my last not so great experience! Shows that the company cares.. She also offered a free waxing which was more than generous of her.. Yall won be back and I'm happy about it.. Already have my appointment for May set up and I'm bringing my mom and her friend in. Thanks for caring!