Though the management tried to make things right after the fact, it was just bad from the get-go. Listening to a painting class on microphone on TOP of the already loud restaurant was god-awful and made it impossible to converse. Asked for a drink 3 times, from 3 different waiters, finally got one from the manager. Our waiter seemed stoned. One of the meals was not at all what we ordered. The fish and chips tasted funny; the breading? Not quality fish? On the plus side there was a LOT of it. Had to go get our own ketchup from another table, as no one checked on us nor brought drink refills. I get this is a casual chain, but I'm still spending hard earned money and would like good service.