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| - I dread writing bad reviews, must be because I am an optimist for the most part which must also be why I gave them a second chance.
There are just too many things that went wrong with BOTH my visits. I am not sure what the problem is at Abby Dental but there is definitely lack of communication between employees and patients, which is rough in the dental industry..YOUR WORKING WITH PEOPLE'S MOUTHS and money when someone like myself is paying completely out of pocket for stuff.
I am not a complainer and I am very easy going but I am also terrified of visits to the dentist, as are many other people, so I guess communication and compassion is a must for me and they don't really have either. We could start with the fact that they don't supply their employees with sunglasses to give to patients to block the bright lights shining in your eyes as they work on you (seriously she told me she buys them all the time herself and people accidentally walk away with them..). OR the fact that they never mentioned I would need someone to sit through my 3 hour surgery in order to take this $100 blue pill to help me relax, as I wasn't stressed out enough about having my first root-canal/crown. OR how about the horrible experience I had for a cleaning; after the lady told me several times how messed up my teeth were and that I should be numbed for the type of cleaning she was doing I seriously got into an argument with her and almost left.....I can't even. I don't have perfect teeth but they are not bad, I take care of them more than most patients I am sure she has seen.
This place knows they have issues, and are trying to make things run smoother. I was not gonna give them a second chance but when they called explaining they were trying to make things right and offered me a free teeth whitening to come back in, I decided I would give them a second try. I did book another root-canal but after the cleaning experience, I canceled because honestly I'm just scared things will go wrong and stress me all out.
In their defense I am pretty sure they are very affordable in comparison to other places which causes them to put up with a lot of interesting people and such; I am just not sure the stressful chaos during a visit is worth the savings for me.
I actually hope Abby Dental gets it together, I do like the facility, location, and some of the staff; I want to like the place but I just can't (yet).
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