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  • My wife & I tried this place after seeing an advertisement with a coupon for 20% off. It's quite a distance from where we live, but we made the drive for their lunch buffet. When you walk in the door you go up to the counter and pay. When we presented the coupon the lady said "This isn't ours". We told her, "It says Hibachi Grill on the coupon". Another employee looked at it and said it was right, so we received the discount. After getting another coupon from a publication we took two relatives to their dinner buffet. This time we presented the complete advertisement that included the coupon to hopefully prevent the same situation from happening again. This time the lady said, "This coupon is expired!" We said it's not. She looked at it again and said, "Oh OK it's the last day" and grudgingly gave us the discount. Unbelievable!! Why send out coupons or advertise if you're going to argue with customers when they try to use them? After both of these discussions we were sick to our stomachs before we got to the buffet line. We made a trip to the Men & Women bathrooms to wash our hands before eating. That was another adventure. Both bathrooms were dirty with toilet paper & paper towels scattered everywhere. Granted a lot of it is from the customers being messy, but they need to do a better job of cleaning them. The only reasons this place is pulling out a 3 Star review is the food variety & taste, price (which included drinks), prompt/polite waiter, and the décor/atmosphere. They need to do a better job of cleaning up spills on the buffet line & changing the serving spoons/tongs. This is especially true in the dessert area where the tongs looked pretty gross. You could see pieces of the different desserts on the ends of the tongs from people grabbing different items. We felt like we were getting three or four desserts in one. Pretty yucky!
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