I came here a a few months ago and it was closer to a 4 star place. The burgers were good and service was friendly and relaxed. The first time I had their Bachi fish burger, I was so impressed I went twice in one weekend, even if the 2nd time wasn't as good as the first.
I don't know what happened... When we went this past Friday evening, everything was terrible from the service to the food. It wasn't that busy, but somehow no one even bothered to get us water or take our order for more than 10 minutes. The food took forever to come and when it did come, it was unforgivably bad. I ordered the fish burger but it did not even resemble the fish burger I used to crave. The burger pretty much fell apart right on my plate because they just mindlessly piled up the ingredients between two pieces of bun. The fish fillet tasted lukewarm and rubbery with a watery sauce that made the bun soggy. The lettuce inside the burger fell out in a clump as soon as I tried to hold the burger and take a bite, at which point it became more of a tasteless salad without any dressing. I left the clump of "salad" alone while I picked through the fish and the soggy bun with a fork.
I can forgive bad service, but I can't forgive terrible food, and unfortunately this place is only as good as whoever is in the kitchen. One star for the clean decor and memories of once awesome burgers.