This review is not for their dinning in but for the room service that Lago provides for Hote Aflot.
It is by far the worst room service ever!! This review comes after a month of frustration and dealing with them during my stay in Cleveland. Most of their pastas are mediocore. I dont know why others have gievn them great review.
But here is the real thing when you call them to place an order for room service more often than not the person taking the order knows absolutely nothing about the dish.If you ask a question he/she will put you on hold and run to chef to ask. Everytime!! Meanwhile you are holding the phone for quite sometime before she gets back and then you ask something else and off she goes to the chef.. SO by then you decide not to ask them anything and move along.
Yesterday I ordered Tuna which comes with a side of chips. I said I dont want the chips can I get some vegetables or something else insead. She said sure- chef's vegetables, and I get charged $6 extra for the vegetables (5 pieces of Brocollini)wh . I cal the manager but he is busy so I am holding the line. then I am told the manager will call me back. Half hour passes by he never calls. so I called back.
Finally he takes of the charges for the vegetables. but what sucks is that at any other restaurant if you dont want chips or fries they give you something, even if it is a few baby carrots they aways give you something else instead of chips!! Just as a nice gesture. Here I paid for the full portion and if I did not want to get chips its my loss!!
And by the way I've tried their chips before they are bad!! No more roomservice from Lago!!