| rev:text
| - Does Country Inn & Suites have a scam going on? We made a reservation to arrive in Elyria, Ohio Friday evening (10/9/15) and departing today. She reserved on the Country Inn & Suites website, not a third-party site. When we showed up at the Country Inn & Suites at 645 Griswold Rd., Elyria, a little before 4 PM, they said there was no reservation for us. I said "that's impossible," but even when the guy who I assumed was the manager came over and looked, both he and the clerk said they had nothing for us. So we found another place to stay for the past two nights.
Tonight, when returning home, we discovered that they had charged us the full amount on the date of the reservation. When I called to complain at 7:03 PM this evening, the manager said "we would not have turned anyone away Friday night." He continually insisted that I was never there. I even went to Google Earth to confirm that we were at the right place. Obviously, I'm pretty irate because they in fact did turn me away. He originally said they'd look at the video and see if they saw me... as if I'm lying or something.
The manager called back at 7:19 PM and refused to do anything else unless I could give a description of the clerk and manager on duty... height, weight, hair color, shirt color. During this call, he refused to even look at their security video.
He called back at 7:42 PM and said that his people had looked at the video between the hours of 3:30 and 5:00 and that nobody was on there except their shuttle drivers. It didn't occur to me then, but that means they had no more than about 20 minutes to watch 90 minutes of video. But although I described myself thoroughly and told him to Google me (my head shot is widely available online) he never indicated that they did.
I was scratching my head, trying to figure out how this could be an honest mistake, so I went back and reconstructed the timeline of what happened Friday afternoon. Our flight (DL 2528) arrived early at 2:28 PM into CLE. By the time we deplaned, caught the shuttle, stood in line and rented our car at Dollar, it was 3:08 PM. I took the long way (I-480) since I hadn't gotten the toll road add-on, so it was probably 3:45 before I arrived at Country Inn & Suites. So I called back at 8:16 PM, as I had originally told him that we probably arrived around 4:20. But he stuck to his story, and even refused several requests to give me his name.
Is it possible they could be running a scam where they precharge for reservations, then turn people away, then assume they won't pursue it? I can't think of another explanation right now. We're disputing it with our credit card company, of course, but because this stinks so much like a fraud operation, I thought others might want to know.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)