I would say this place is like the McDonald's of BBQ, but that is not fair to McDonalds. This is a counter service, please don't ask the staff for anything (even silverware), kind of joint. I had a half a rack of ribs that was dry and tough, mac and cheese that was greasy, not creamy, and flavorless green beans. The only plus was that the food was hot. I feel like this chain restaurant doesn't care about the quality of their food, they just want to dish out something to make a buck. I don't feel like I got a bad experience, I think this is just what this place has to offer, so take it or leave it; as for me, I'll leave it.