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| - Honestly, one of the worst companies I have ever done business with. If you have any other option available to you, GO WITH IT! I signed up for a promotional deal tv/cable/phone that was 99.99 for 6 months. I was even quoted 109.72 after taxes and fees. My first bill I expected activation fees so I wasn't surprised by that, however, not ONCE did I receive a bill that was less than 135.00.
Their reps are incompetent when you call with a problem, you're consistently told one thing while the exact opposite occurs. They are CRAZY expensive for what you get, I had gone from being a DIRECTV customer with 100's of channels in high definition for 34.99/month. My Cox bill for TV was double that monthly for less than half of the channels offered by DIRECTV. When I was a Qwest/Century Link customer I couldn't wait to get Cox high speed internet back. Boy was I wrong, I would constantly have dropped connections, DNS errors and more.
They also advertise speeds "up to 25 megabytes per second and I consistently would check out around 12-14mbps on speedtest.net. Now I understand I'm not always going to pull a 25Mbps connection all the time, but it's hard to stomach paying a 59.99/month bill for speeds i NEVER achieved.
Seriously, avoid this company like the plague if you can. We went back to DIRECTV after moving into a house and I will NEVER do business with this company again if I can help it. People let the contract of DIRECTV scare them away and I say this, don't let it, my previous time with DIRECTV my bill was the same dollar amount every month without fail unless I ordered a PPV fight and every month with Cox it was a surprise as to what I would be billed even though my services never changed!
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