Stopped in at Red Robin in the Waterfront yesterday afternoon after the Steeler game as it had been a couple of years since we ate at this location and were craving a burger.
Server was pleasant but not good - incorrect drinks, never brought requested condiments, waited extended amounts of time for drinks, etc.
Food was worse - we ordered our burgers "Medium" and both received burgers that oozed blood when cut in half. Asked for replacements and waited 25 minutes and once new food arrived found the burger patties to be burnt on the outside and cooked thru to cardboard consistency on the inside. French fires were also a mix of cooked ok and slightly undercooked with a few that were still cold inside and barely thawed.
Manager came to table and said he would take one meal off the check and said he was told we wanted "Well Done" burgers. We informed him that we wanted Medium burgers which shouldn't be bloody but did not want burnt, flavorless charred burgers and undercooked fries.
With Purgatory, Rock Bottom right across the street and Five Guys nearby, we can't think of any reason to come back to this location.