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  • Tula on Adelaide is currently closed - however their website makes no mention of this. I had no way of knowing they were "on hiatus". I made a purchase for a service through their website on June 26th. Then I tried and tried to contact Tula to book the service I'd paid for. Each time there is an outgoing message saying to leave a message but it's not possible because their voicemail is always full. Finally after 2 weeks I opened a dispute with PayPal. Only then did Tula then let me know they are closed, renovating, moving. I don't agree with them accepting my online payment while having no way to provide the service - and not alerting me. I opened a dispute with PayPal to get my money refunded. It's 2 days later, with zero satisfaction, so I have escalated the dispute. BUYER BEWARE. Tula should have a notice about their closure on their website and message centre. They have no right to take online payments and pretend they are operating. What they are doing is misleading and fraudulent. I am perplexed by the difficulty Tula is putting me through. All they need to do is refund my money so that I may spend it elsewhere while they get on with their "hiatus" "renovation" "relocation". UPDATE: It is 8 days now of waiting for Tula to respond to PayPal. All Tula needs to do is confirm their club was closed when I purchased a service I then couldn't use due to their closure. Tula may be a fine company but my personal experience is a very poor one. I share my experience not to hurt the club but to let Yelp users know of my personal experience, hoping it won't happen to others. It is devastating to have my funds tied up for this long. Here is the PayPal claim status as of today - 8 days, and still waiting for Tula! PayPal Resolution Centre: Other party: Tula Yoga Studios Reason: Non-receipt Amount: -$226.00 CAD Opened: 7/6/2015 Action: Awaiting other party's response I've communicated with Tula and so has PayPal, and Tula has not complied. It amounts to poor customer service. For a club that wishes for a good reputation their poor customer satisfaction is contrary. As time drags while waiting I will look into contacting BBB. What else can I do?
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