I literally received the worst service I have ever received from any establishment. I placed an online order at 8:17 pm. Got an email and text confirmation to track the order. Online it said it would take between 40-55 min , cool ! 9:17 hits and I get a text saying it's out for delivery. YAY !! At 9:55 still no pizza, so I call to check on the Order. After speaking with the first worker I was told my order wasn't online for carry out or delivery..(weird, since I already received two verifications on my order) the worker then placed me on hold. When they took me off I was speaking with a new female worker. Hoping she would be of more assistance I explained my problem. She told me that the delivery driver came to my building, got in using the gate code, and knocked on my door 4 times before leaving and arriving back at the store. I asked why didn't she call? She repeated a number back that wasn't mine. I corrected her and she said "well that's not the number you entered" how? If I got the text confirmation? Also if she entered the gate code, which btw isn't a gate, it's a door.. the number would've called directly to my phone for me to buzz her up. They persisted that it wasn't their fault. Tired of discussing my order, I said I was coming to pick it up. My encounter at the store was much like the service I received over the phone. Not a great experience.