If I could give a zero I would. I've been doing the same thing for years. No issues. Everything bagel add breakfast ham and cheddar. No issue at all. Today the "manager" said I have to be charged for the breakfast sandwich even though I never get the egg. It's much more expensive this way. I go Here at least twice per week and no issue. Hmmm. If you change rules do tell but in such a way to not lose the customer. I won't be back. Sad because I am one of " the usuals" with my bagel and blended Carmel mocha drink. Guess I'll find another breakfast stop. Shame on you for your tactfulness manager lady. And, yes, i too am a manager and would never treat one of my guests like you just did.
The team in there are awesome. They know what I order and handle me with professionalism. Must have learned from a previous manager.
Einsteins on sunset has lost this customer.