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| - Pearson is big and intimidating, but they have lots of signage directing you which way to go. Plus, if you're on a US to Canada (or vice versa) flight, it's nearly impossible to get lost... they push you through the correct path.
My only complaint is the excessively long US Customs line. Every. Freaking. Time.
The worst I've seen was in August. I came in on an Air Canada flight and was connecting to the US via United (but on a different Itinerary) so this meant having to go back to the check-in counter at Pearson, re-checking my luggage, and going through US customs/security all over again. Typically the US connection option is much faster, but I screwed up royally by booking those flights separately. Next time, I'll use Expedia or something.
Anyhow, they knew we weren't going to make the United flight since it was approximately a 4 hour wait to get through customs that Monday morning. Yes, 4 hours. They ended up sending me over to the US Air counter to get on a later flight. That ticket agent was kind enough to allow me and my 1.5 yr old daughter to skip about 1/2 of the line and jump in behind their check in counter. Thus, we only had to wait about 90-120 mins to get through US Customs.
Just about every US-Bound flight was delayed because of the Customs line. They had about 6 open on a Monday morning, out of 20+ booths. I would consider this highly inefficient. Moral of the story? Try to give yourself several hours to make your flight.
Other than that, Pearson is okay. Security staff do their job quickly and efficiently. There aren't a ton of food options, but what is offered is edible. The restrooms are usually clean, and they actually have a Family Restroom offered for those of us with kids. Oh, and the baggage claim area, including the individual carousels, are clearly marked, which is more than I can say for our little airport in New Orleans.
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