Two stars just because the product is still good... this pains me to write because to me, Golden Spoon is the original frozen yogurt chain. It's the closest place to my house but unfortunately bad experience after bad experience is going to cause me to wonder out.
The last few times we have frequented they have been understaffed causing longer than necessary wait times. The staff doesn't seem to be getting the proper training and the new smoothies are really counter productive- the girl had to go to the back three different times. Seems like a lot more labor for the same $4.00. Stick to the basics, you didn't need to expand the menu.
The toppings are too expensive and I hate that there is no longer a "small option" as there is big difference between mini and regular.
Too many things have changed for the worse.
So long Golden Spoon, hello yogurt land!