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  • We are frequent takeout customers of this winking lizard because we love the food so much and it is convenient to our home. The seasonal BBQ half chicken has been my favorite food item this restaurant has ever offered and is a really good summer option. Unfortunately, the food is the only pleasant part of our take out experiences. EVERY time we order takeout, my father waits an additional 15-30 minutes past the estimated pick up time for our food. Additionally, the employee who takes food orders is always rude, unfriendly, and unpleasant. Like I mentioned, we are frequent customers because of the great food and usually are able to look past the cranky employees, but tonight I felt the need to write a review based on my experience. We ordered our meals, and 5 minutes later my mother needed to make an adjustment to our order. When she called back, the employee who answered the phone raised her voice at my mother and scolded her for ordering the wrong item which was delivered with extreme sarcasm and attitude. This was followed by hanging up on my mother. She was very unaccommodating, far from understanding, and harsh over a mistake. I work in the food industry and understand that errors in ordering create inconveniences for the kitchen staff, but these are things that you politely accommodate for your customers. This employee really upset my mother and we will no longer give this restaurant our business.
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