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| - The owner on the phone was great, but the actual service performed by the worker and price was not worth it. The worker was very polite/nice too.
The service amounted to be a basic snake clean-out that took maybe 30 minutes, and the worker left a new mess on the floor. Some of the debris stuck in the line came out with the snake, and it was just left for me to clean up, in a previously clean room.
I paid $150 for around 30 minutes of work, where I had to help carry the equipment down the stairs, I had to pull the washing machine out to access the clean out, I had to pick up the sewer junk pulled out of the line off the floor, and I had to shove it all back. Which I was more than happy to do expecting a basic clean out rate because the worker was doing a very basic and quick task. What ended up being a routine service should have run closer to $75, mainly because if you snake a line and pull out sewer debris and leave it on the floor, you don't just pick up your tools and take off.
Edit (to reply): The flat rate included an extra charge for pulling a toilet because I didn't think I had a clean-out available. When I found a clean-out, the toilet no longer needed to be pulled from the floor. I've worked with many plumbers in several properties in a few states and I can tell you the worker cut corners and didn't perform close the service I paid for because his wife or someone on the phone was bugging him (call/text).
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