If I could give ZERO stars I would. I just moved to this area from Ahwatukee and this is my second time coming to this location and THEY ARE THE WORSE. The last time I came for an oil change they told me it was a three hour wait. Today he told me I had 10 people in front of me. I spoke to this Derrick guy and he's rude and unprofessional and lazy. He gave me every reason in the world for why I should come back, why I should leave my car or why it's not good to come on Saturday. I kept saying to him "I need an oil change" like regardless of what ur saying I still need an oil change. When I was in Ahwatukee I purchased this "Family Plan" that gives you so many free oil changes and discounts etc. That was great when I lived in Ahwatukee because the Fletcher's out there was AWESOME. However here. I hate it. If I it wasn't for the "Family Plan" I wouldn't ever come here for service. Ever. As soon as this runs out I will never return. Horrible horrible place and horrible staff.