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| - Let me first say, I have been here many times and this was one of my favorite places for Chinese in the valley, but recent changes to the staff, serving portions and quality of food have made me re-evaluate my opinion of this place.
I went in today during the lunch hours, having done so many times in the past. The restaurant was empty of customers. I placed a lunch menu order for carry-out. I chose the Kung Pao Shrimp (with Soup and Fried Rice). I ordered a separate pork egg roll as they usually are quite tasty here.
When the boy was done taking my order, he sat back down at one of the tables and started to resume pulling the ends off snow peas, which he was doing before I walked in. He never washed his hands before handing the food either. Later, one of the kitchen staff came out front and started to talk to him in Chinese with my order ticket in his hand. He then came to where I was sitting and informed me that he had neglected to charge me for the egg roll, but all were on the ticket. I thought, sounds like that is your problem, not mine, since it was one the ticket that I had paid for. I went ahead and paid the extra $1.46 for the egg roll.
When my meal was ready to go, looked in the bag. I had a bowl in the bag with my meal. In the past, there was a Styrofoam container with rice and entrée separated. Not so anymore. I asked why did I have a bowl, they explained they changed the way they packaged the meals now, but it was the same portion. Ummm.. NOT the same portion at all. I was still upset from the egg roll debacle and now I was getting less for the same price.
When I got home, I found they did not even bother to provide the sweet and sour dipping sauce for the egg role. Glad I grabbed a couple of duck sauce packs before I left. I started to eat the Dish I ordered and it was bland. No heat for a Kung Pao dish. The Wonton soup was also bland with no scallions and strips of pork in it as before. The rice was very dried out too.
So sadly, this will be my last visit to this restaurant I will be informing all my friends who I spoke to so highly of this place, to reconsider dining here as well. The portion size and quality are not enough to make the stand out from Panda Express. In fact, I would say you get about the same taste, but more quantity from Panda. Darn shame, this was a diamond in Scottsdale, but now is a simply another lump of coal.
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