I had the worse experience here. I had Cassidy (or however you spell her name) do my hair twice and needed to come back a third time. But I would never step foot in that place again. Everytime I was there I was being rushed out the door because some other client came in. I'm sorry but I'm a paying AND unsatisfied customer that should come first. Let me get what I came for and my moneys worth. She messed up my hair the first time and she told me she's sorry and to let her fix it and she'd make it right. Well that's exactly what I'm thinking. So i come back again to let her fix her mistake and I'm being rushed out again because of another client. She had the nerve to tell me to pay her AGAIN to fix HER mistake. That is the opposite of customer service. You should NEVER have the customer pay for your mistake. I should of ran once I seen how all the stylist didn't even take the time to do their own hair lol that was my bad! If you want repeat customers you have to make sure you give them what they want the first time and if you didn't get it right then you should fix it again free of charge. Make the customer feel special, not feel used and cheated.