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| - We live locally in Las Vegas and wanted to rent a car for two days. Fox Car Rental is pretty much one of the cheapest, so you get what you pay for and all that.
We live locally, so we didn't have the pleasure of taking the 10 minute shuttle ride from the airport, but the address is kinda easy to find and not far from The Strip, bonus!
When we walked in, there was a queue of 8 people, this took 40 minutes, so that's 5 minutes per person with 3 reps working. One rep handling a customer in 15 minutes!! That's an average too!
When it was out turn, we had already paid online, so no problems there. The guy helping us had computer problems, he said he's been having them all day. He also didn't have a pen when asking for our confirmation number. He wrote it down in a yellow highlighter lol :) we got asked to move to another desk to complete our booking where the computer apparently does work! I guess it took him all day to work out the problem to his computer troubles...
So at the other desk, he opens a Habanero Cheese Stick and starts munching on it! Mid-bite, he asks for our telephone number and tried to upgrade our car. After he was done playing with the telephone for 3 minutes; juggling his habanero cheese stick, he offered us a local discount (I guess he had a lot of complaints today?).
I was very amused with the whole situation, albeit the queue being very annoying.... Having come here after a long haul flights, I don't think my attitude would have been the same. A lot of people were angry, and rightly so.
I do think Fox Car Rentals shows a very poor facade for customer service in America. I say this as many international travellers experience this habanero cheese eating spectacle as their first customer service encounter when landing in the US.
I give this business 2 out of 5 just for offering a default discount (without us even asking!). although, this is never a solution to poor customer service. This location really deserves a 1. With 25 years of apparent experience in the field, they have little to show for it!
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