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| - Never shopping here again. I came in to get some last minute quilting supplies (batting and fusible web) and none of the ladies behind the sewing counter could answer basic questions and they told me to use embroidery stabilizer when I was looking for iron fusible web for appliqué. When I said that it wasn't what I was looking for, they literally all claimed to be professional quilters. Riiiight. When I couldn't find the correct batting amongst the giant mess of a fabric section, I asked an employee for help. After she verified that they would indeed cut the brand new bolt of batting, she walked away, leaving me to awkwardly and uncomfortably carry a giant bolt of batting to the cutting counter- a bolt that (according to Amazon.com) weighs 70 pounds.
Then, I thought about looking ONCE MORE for the appliqué stuff, when an incredibly obnoxious and rude employee with a headset came up behind me and was all, "Don't you know we close at 9pm? I've got places to go! Why isn't the closing message coming on?!?" And I explained that I couldn't find what I was looking for, to which she replied that "all them ladies behind the counter are professional quilters. If they don't know, than no one can help you."
That's when I decided to go to the register and get the heck out of there. When I get to the register, who should I find but the obnoxious headset gal. She was telling all the cashiers that "some lady thought she knew better than the PROFESSIONALS." And she was clearly mocking me. So I said, "You know I can hear you, right?" And she replied, "I'm trying to HELP you. But why don't you help yourself and go home."
I asked to speak with a manager, and of course the nearest cashier claimed to be the manager. Riiiiiight. She tried to justify the obnoxious behavior and ridiculously poor customer service and wished me a very sarcastic "merry Christmas."
Moral of the story = I will never set foot in any JoAnn's store ever again. I will spend my money at Quiltique or Fabric Boutique.
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