Let me start out by saying I love REI, I'm a former employee and a member for the last 8 years. I'm giving the REI in Tempe 3 stars simply because of their selection, or lack thereof. The employees are fantastic and much more laid back at this store than the PV store which I like; however the last few times I've been in to purchase something specific they just don't have it and I've been left disappointed and frustrated. The store is probably the smallest REI I've been to out of 4 states(AZ, NM, CA and CO) so they just don't have the room to stock even what seems like 50% of what is available online. If you are looking for bike stuff just go to PV. My boyfriend even mentioned the last time we were there about how small the mens clothing section was. I went in last year to purchase the new surefire headlamp and they didn't even carry it...had to drive up to PV.
This store is great if you are looking for those last minute camping supplies (food,fuel) or ordering online and picking it up there but if you are looking to make a major purchase (backpack, tent, bike) just save yourself the trip and head to the PV store.
I hope one day soon REI will move this store to a better and bigger location. They should have moved over to Tempe Marketplace.