How disappointing. I have taken my two dogs here for grooming four or five times. They have been fine. Today, I got a call from the groomer stating that my OES had a tick in her muzzle and when she shaved it off, some of the skin came off. She had the vet on duty look at it and they got it to stop bleeding. It was passed off very casually.
When I went to pick up the dogs, I was rushed out without getting a chance to look over the wound.
When I got home, I was shocked. The wound is quarter size! I called the office and was put on hold (for the third time today, and was on hold 2 1/2 minutes) and when they answered, was told the vet that saw my dog was with another family. I said I would hold as I wanted to know what kind of wound care.
Turns out the vet said she had expected to see my dog once again before she was discharged and was surprised the dog was discharged without her seeing the wound again. I said it was reprehensible that they didn't call me when the dog was hurt as I live (literally) two minutes away and could have been there. I was appalled at the casual attitude of the groomer and was advised how to care for the wound by the vet. She told me I could bring the dog in again for her to review her and I told her I would be just plain stupid to come back. I advised the vet I would be taking my dog to our own vet and would expect AZ Avenue to pay for the visit. I told them I (obviously) wanted a refund and still cannot believe they would have (1) hurt the dog (2) lied to me and (3) charged me for their services.