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| - I definitely had my expectations of this place set WAY TOO HIGH.
I came here with a group of friends on a Sunday Brunch. There wasn't much of a wait for it being around 2 in the afternoon. Had a good group of people with us, and as i walk up to the hostess counter and tell her our number of people in our party, all i got was the "really, that many" sort of look. The roll of the eyes, the walk away unhappily before staring up and down at our entire groups' clothes, was not in the least pleasant. I'd say the two hostesses were quite rude if you ask me. It's your first priority to make the customers feel welcome the moment they walk in the door, we definitely should have left after the initial greeting, we had no idea it would be the initial horrible experience we should have foreseen at the beginning.
Our large group got the nice little back room to our selves. pretty open, quiet and enough seating for all of us and it was away from the jazz band playing during the Sunday Brunch. It definitely felt like the restaurant was going for an older scene with the jazz band. Definitely no place for the 20 somethings that we were, walking in our pajamas and sweats after a long night of partying. Just a bit annoying that when the door to our room was initially closed, they kept opening the door.
So maybe the 9 out of 11 of us, actually order food. Food was overall very good, decent amount of time taken to actually get our drinks, take our order, get our food and then finally get our check. So for prompt service, for the most part, i'll give you guys that.
But one of my friends ordered a tomato juice. just regular plain tomato juice. A few of us got alcoholic beverages, and got them as soon as we got our waters. but 20 minutes later, we get the tomato juice? seriously? were you guys opening up another can of tomato juice that was in the cellar down stairs, that was behind all the cartons of orange juice and milk? The Bloody Mary I ordered had tomato juice.... couldn't get the tomato juice from the bar?
I don't know if it was just our server, but she didn't seem all quite there...
So here's where I absolutely could not stand the rest of our experience.
yes, we know big groups you have to add gratuity, i get it. and thankfully that's all we gave our server for the experience. I've worked in a restaurant and know how things work. 2 things on our bill were never accounted for. So another friend ordered a side of fruit, which we never got. So while splitting up the check i kindly asked if we can get it. first the server suggests she take it off but i said can we just get it instead. the server then suggests do you want it to-go. I agreed thinking i'd get the side of fruit in a small to go cup, and what does she walk back with.... a side of fruit in a regular bowl. so I don't get how she was the one who initiated the food to-go and we didn't even get it.... Then on top of that, while paying the bill equally among cash and credit cards, I wrote down how much should be paid on each card. wrote down amount, last name that belonged to the card, and the last 4 of the card. Pretty simplified, easy to read. One of my friends should have only had no more than $10 charged on her card. instead while preparing to sign it, she's like am i reading this right, $60? and when i go tell our server, she said her manager was the one who charged the different cards. so you're telling me a manager doesn't know what he's doing????? Just because we're a bunch of young people who like to party cuz it's VEGAS doesn't mean you can try to take advantage of us.
WOW.
Rude Hostesses, Dimwitted Servers, and Uneducated Managers?
thanks, but no thanks.
never will return to this location.
sorry.
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