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| - EPIC FAILURE! I am BOYCOTTING Coriander India Grill for life! I used to be a huge fan (See my previous review), but I had a horrible experience there on Christmas Day 2012, which has TURNED ME OFF FOR LIFE!
I'm an event planner for Meetup.com. In 2012, I planned a Holiday Dinner at Coriander India Grill for December 25, 2012. I CALLED & CONFIRMED a reservation with the owner 3 weeks in advance, and had his assurance that his kitchen could handle taking individual dinner orders and writing separate checks for an estimated group of 20 people. I even asked if he would have enough kitchen and wait staff to handle our group and was ASSURED that they would be well-staffed, and it wouldn't be a problem.
On Dec. 25, 2012, 18 people from Meetup attended the All-Holidays Dinner at Coriander. Soon after my arrival, I got into a 10-minute heated debate with one of the waiters, as I tried to confirm that each person would receive a separate check. The owner/manager, Victor, had COMPLETELY FAILED to communicate this information to his wait staff, and the waiter was refusing (at first) to write separate checks. THIS IS A DEAL BREAKER FOR ME AS AN EVENT PLANNER! It's a nightmare to try and split a check with 18 people!
It took a while, but the waiter finally agreed to my request--after I asked to speak to the owner. But, I SHOULD NOT HAVE NEEDED TO DEBATE this in the first place--when the owner had confirmed with me over the phone 3 weeks earlier that this would not be a problem! That argument took time away from my friends, and away from my enjoyment of this event.
After that issue was resolved, and we had all ordered our food, one of my members got up, put on his coat, and started to leave--before his food had even arrived! I asked him why he was leaving so soon, and he informed me that his WATER GLASS HAD LIPSTICK ON THE RIM, and he had to ask for a new glass! Then, when he took his silverware out of his napkin, THE NAPKIN HAD LIPSTICK ON IT, TOO! And, the butter knife was dirty. This person had planned on enjoying a meal with friends, but was so disgusted that he got up and left. I was horrified, and now embarrassed that I had even recommended this restaurant. I apologized to the group and convinced them to stay! (We had already ordered, and where else could we go--last minute--on Christmas Day?)
I'm still not sure how someone FAILS to notice lipstick on the rim of a water glass while setting a table. It was not that dark in the restaurant.
After that person left, things got even worse!!!
I don't know if it the staff was intentionally punishing us for "daring" to ask for separate checks or complaining about lipstick on a glass and napkin. I don't know if the owner had deceived me on the phone weeks earlier when he assured me there would be enough kitchen staff to accommodate our group. What I DO KNOW IS THAT IT TOOK OVER 90 MINUTES TO GET OUR FOOD!!! I suspect this was a PASSIVE-AGGRESSIVE MOVE on their part meant to punish us--because--many people who got seated AFTER US at nearby tables, got served their food BEFORE US!
The final insult for me came when I spoke to the owner/manager, Victor, at the end of the night, and he REFUSED TO APOLOGIZE for anything! I can understand having a bad night. We're all human. But, apparently the words, "I'm sorry" don't exist in his vocabulary. He was completely UNAPOLOGETIC. He acted like these things were perfectly normal and acceptable, and there was no apology whatsoever, and no assurance that these things wouldn't happen again.
It was his attitude, as much as the problems, which made me decide to never set food inside that restaurant ever again Lipstick on a glass of water and napkin is NOT NORMAL! Failing to convey important information to your staff after CONFIRMING SEPARATE CHECKS with a customer by phone is unacceptable. And not apologizing for your mistakes is also UNACCEPTABLE.
Also worth noting: the restaurant was not that busy when our group first arrived, and only about half the tables were full at that point. Victor used the excuse that they were very busy that night, and that it's "normal" to wait 90 minutes for food to be served in a busy restaurant. I disagree. That was one of the longest waits for dinner I have EVER experienced in my LIFE! And, I had specifically asked him if it would be a problem--if he would have enough kitchen staff to handle it--and he had assured me it would not be a problem. Obviously, he was wrong.
What a TERRIBLE WAY to run a business when you alienate one of your very best customers who happens to be the MAIN ORGANIZER of a Dining Group! His refusal to apologize when clearly he and his staff made a SERIES of mistakes was infuriating! I have brought many people there in the past, but after this TERRIBLE EXPERIENCE, I will never return, and I will be telling my friends the story of their EPIC FAILURE and BAD SERVICE for years to come.
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