Don't take your computer down to get fixed!! Spoke to the computer guy about my tower having issues like not turning on. I have important information on the hard drive I wanted it transferred to a external hard drive. The one guy told me yeah that's easy to fix just bring in the tower and we will look at it. So like an hour later took the tower down and to my surprise it turned on. Took a while and finally got it to boot up. I seen all the files that I wanted saved and told the salesperson. The guy that normally works with computers was busy by the front desk because the store was under staffed. He told me since the computer booted up and they could see the files it would be easy to transfer them to the external. So I bought a 1TB hard drive. I was told that it would need to run over night to extract the files and transfer them. I said fine. I had my hopes up to get the information from the old drive. After 4 days later and calling everyday talking to a different person each day about the transfer update. They called me today to tell me they can't get anything off the computer and they would have to send it to an outside company to see if they can get the info. Now when I first told them about the problem they seemed very convenient to get the transfer done in-store. I'm very unhappy and disappointed with the staff leading me on then to say we need to send it out. Won't be going back to Office Depot or anything. On the outside of the store is a banner we fix computer and when you call they say Thank-You for call Office Depot We Fix Computer. Seems like they need a new slogan.