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  • Tracy is great! -I walked in (no appointment necessary) and he had my estimate done very quickly. He is extremely knowledgeable about cars, even my old SAAB! He found the right parts and was able to e-mail me the estimate so I could get my insurance company going on my claim (the AZ dept of risk management needed a second opinion to begin repair payment, because I was hit by a state-owned vehicle). He understood my situation and was really comforting, because he is an expert at the insurance process. -- As he pulled up the parts he had a second screen on his desk facing me so I could see exactly what the parts were, what they looked like, where they fit on the car, if they were in stock or discontinued, and their actual cost. Then he discounted the cost or painting the parts on the estimate to meet my insurance company's rate, without my asking. Plus the estimate was FREE! -no hassles. *sigh of relief*
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