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  • My car wouldn't start, wouldn't take a jump, so I called AAA. They said it was the battery, and replaced my battery. If the exchange would've ended here, I would give this place 5 stars. The guy who replaced my battery was really nice--he just didn't know what he was doing and fixed the wrong thing. Because come to find 2 days later, it is not the battery. So, I take it to one of their shops. Shop says I need a brake light sensor and brake light sensor harness replaced. I called the Nissan dealership and they said all I needed was the sensor, not the harness, and that it would save about $300 bucks to just replace the sensor. Then I am told by a AAA member relations person I can get a refund on the battery and apply that credit toward the shop fees. Even though the Nissan dealership down the street is still $30 cheaper (including the credit), I decide to just get it fixed at the AAA shop. When it comes time to pay, nobody has any idea about the credit, says they never heard of it--no one at the shop, at corporate, at member relations, or the battery replacement department can help me. I spoke to 13 different people who are employed by AAA of Arizona. I spoke to four different 'arms' 'departments' whatever the f you want to call them. I got nothing. Actually, I got my claim passed along five different times. It landed in the hands of a lovely (read: not at all lovely and totally sucky and awful) lady named Martha. I hoped Martha would be my light at the end of the dark and festering AAA tunnel but alas, she was not. Instead she passed my claim along to AAA of California (where I am originally from and where the membership was purchased). Wow thank you Martha. For passing my claim along to someone I've never spoken to in a state I no longer live in. I would have rather you lit my claim on fire in front of me. Anyway, I can't express enough how much I hate this place. On the bright side, my car is running (better be, for the amount I paid). I just wish Martha would have the courtesy to get in the driver's seat while I lay in the road and run me over with it. That would honestly be so much better than ever having to deal with AAA of Arizona ever again.
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