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  • So I basically was with this insurance agent for over 5 years and while I must say I was quite satisfied for the most part, things went south real fast once his business started growing. Well I assume business started growing because it was hard to actually speak to the agent like I was used to and as time went by it seemed every time I called just to do something simple like make a payment or a change I would get a different person each time (which was no big deal at first). To make a long story short after switching vehicles I could not get a consistent monthly price for my policy. Each time I called to straighten it out I would get a different person each time along with a different price and they couldn't seem to figure out what was going on with the policy. Once I finally did make a payment (even though no one could figure out the correct amount) just so I wouldn't be cancelled, I was informed the next day that I overpaid. When the following month came around, I was told I was late and didn't pay enough the prior month. It just became such a hassle to even make a simple payment, they just couldn't get their stuff together after I had changed vehicles. At this point I told one of the employees I really needed to speak with the agent to get this sorted out so instead of calling me he emails me and says... Wait for it...... "I'm going to take the weekend to figure out how to explain this in a way you will actually understand".., yep! I was pretty much appalled and called American Family within the hour. Which I might mention the agent at American Family actually answered the phone and remembered me from being her client over 5 years ago. Don't get me wrong I used to brag about my Allstate agent prior to all this going down but if you are going to hire other employees to work for you (which you would expect) then they should be well trained and consistent. I was never rude while this fiasco took place and I was more patient than I needed to be. I would not recommend this agent, nor would I recommend Allstate as I also had an issue with them reimbursing me for a tow after I was told by customer service everything was approved. My rate dropped by 23 bucks a month with American Family.
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