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  • Our first time here, and wished that we have reviewed what fellow Yelpers had to say. First of, we called for the Monsoon Service two weeks ago. They said it will be completed within 45mins. We got there within 20mins of our phone call. Upon check in, we were given an hour to complete the Monsoon Service. Ok we thought, still not bad. We dropped it off, and went about our day. We returned an hour and thirty minutes. Still not completed. The bloke on the front desk said that they are finishing up. Another hour thirteen minutes later ... Bloody finally! It's completed. Needless to say, we were not pleased (at all) for being misquoted time of completion -- from 45 mins to 2 hours and 43 mins! We were quite patient and understanding. We want Big O Tires complete a great job on our car. -- Oil change ... completed. BUT that sticker reminder they usually place on your windshield is missing -- Wiper blades were changed. BUT wrong size on passenger side -- 30 points inspection ... INCOMPLETE We were quite disappointed. Nearly 3 hours of wait time and incomplete service. Great discount... thanks, but not thank you!
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