So normally I wouldn't get annoyed with Nordstroms, but the customer service at the MAC counter was less then acceptable. There were several staff members working the counter. So there shouln't have been any trouble getting assistance. My daughter, who is a make-up addict walked up to the counter and asked if they could sanitize a lipstick so that she could try it out.
The responce: "We can't help you"
What on earth does that mean? Can you not help her at all? Can you help her in a minute? Are you with someone? Do we need to wait?
I was listening from the Jo Malone counter next to her. Truly, I think they blew her off because she is a teenager. Perhaps they thought she was too young to afford that lipstick? They didn't see her with an adult.
All I can say is too bad you lost that sale and her future MAC sales. I scooped her up and we left. She will continue to buy her MAC at Saks.... they actually know her there, if that tells you anything!