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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • The first thing that went awry was they messed up my appointment and insisted that I had one scheduled for 5:00 when I know that I scheduled a 2:00. I was glad that my therapist had an opening anyway!. You know that saying "Too many cooks in the kitchen"? If I could guess I would say that this is what makes this business fail. First I walked in and there were 4 people behind the counter. I announced who I was and one of the many staff (not my therapist) brought me the appropriate questionnaire form to fill out. I filled it out and brought it back to the counter and the same woman (Andrea) came to go over the form before I started my massage. In the middle of going over the form, another woman came over and said "We don't have time for this. We can come back to this later." Let me state that I was on time for my appointment. Wow! Not only was this unprofessional but also just very abrupt and with the attitude of "Get them in, get them out." First of all I have never gone over a questionnaire with someone who was not actually going to do my massage. Second, it is not good business practice to forego the health questionnaire. I have problems with my lower back and thought it wise to disclose this. I had a mediocre massage with no reference as to my lighting or music preference. My therapist did a hard sell with the products available for purchase. By this time I was really getting turned off and decided that I would not return. Another strange thing was that there was this rule about having to leave my shoes at the front of the door so that someone could hold onto them for me. What??? Are they afraid that someone is going to take off without paying? This was beyond me and I have had regular massages from the time I was 25. I am 50 now so you do the math. When it was over I went to the counter to pay and saw the tackiest thing! A sign is placed on the counter regarding tipping and the recommended percentages. Again, I have NEVER seen this in a salon before. Andrea commented about the hot stone treatment which I never got. Only then did I remember that I scheduled this as an extra. Because she had to remove this from my bill it took forever as she did not know how to do it. Someone completely different this time came to check me out. There were still so many people behind the counter. Why? To say this place is a bit of a mess is an understatement.
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